Enter the first line of the address and the postcode, as a minimum.
Enter your preferred contact number.
Please input your preferred email contact.
Is there an error code on the system or what seems to be happening to report the fault? If yes, ask the customer to turn off the power, leave for 10-seconds and restart.
This initial diagnoses will allow us to better interpret where the fault might be coming from.
Is this the first time the fault has occurred or is it a repeated fault?
These works might not be linked to the solar PV but are worth knowing as they might point out a fault.