Enter the first line of your address and postcode, as a minimum.
Enter your preferred contact number.
Please input your preferred email contact.
Please tell us the make and model of your heating system as this will help us more accurately diagnose the issue.
If yes and you know it, include your GreenGenUK reference number.
Approximately when was your system installed?
If yes, please make us aware as early as possible.
If a fault is present, a code will appear on your heat pump’s controller. Please make a note of this and let us know as it’s a good indication as to what the error is.
One of the most common issues is caused by a loss of communication which can be refreshed by resetting the unit. We can talk you through this.
A photo of the controller will allow GreenGenUK to diagnose any obvious faults.
If a fuse has tripped, the controller may need to be reset – this can often resolve the problem.
Loss of pressure causes a lot of issues with heating systems. Find your pressure gauge, usually sited with your cylinder – it’s the gauge with the small white dial and red and black needle. If the reading is below 1-Bar, the pressure will need to be topped up. GreenGenUK can talk you through this.
Even bleeding a radiator or shutting your water off can cause an issue and it’s important for us to know this to accurately diagnose the fault.